Terms and Conditions

These terms govern use of https://www.vistarahglobal.com and baseline B2B trade expectations for enquiries made to Vistarah Global Private Limited.

The website is an invitation to discuss business. It is not a consumer checkout, online marketplace, payment page, public offer, binding quotation, product guarantee or promise of availability.

A transaction becomes binding only through a signed agreement, accepted quotation, order confirmation, proforma invoice or other written transaction document issued or expressly accepted by an authorised Vistarah representative.

If there is a conflict, mandatory law controls first. Subject to mandatory law, the signed transaction-specific documents control, followed by the expressly incorporated Incoterms rule and named place or port, then payment and logistics documents, then these website policies.

Buyer purchase-order terms, supplier terms, email footers or portal terms do not override Vistarah's terms merely because they are sent or referenced. Any deviation requires express written acceptance by an authorised Vistarah representative.

Each transaction should specify product, specification, quantity and tolerance, price and currency, taxes and duties, payment terms, approved Incoterms rule and named place or port, dispatch window, documents, inspection, claims process and validity period.

Each party must accurately identify itself, its authority, beneficial ownership where requested, end user, destination, source, specification, certificates, test reports, payment status and shipping instructions.

Vistarah may verify counterparties, bank details, authority, sanctions status, export-control concerns, documents and transaction facts. Vistarah may pause, reject or terminate discussions or performance where fraud, illegality, safety risk or material misrepresentation is reasonably suspected.

Bank-detail changes are effective only after independent verification through a previously verified channel. To the extent lawful, Vistarah is not responsible for loss caused by a counterparty paying to an unverified substituted account.

No party may use forged or misleading certificates, false quality reports, unauthorised product substitution, adulteration, false shipping instructions, sanctions evasion, money laundering, bribery, facilitation payments or documentary fraud.

Confidential introductions, supplier or buyer identities and commercial information may not be misused or circumvented where protected by a signed NDA, mandate, agency, brokerage or transaction agreement. These website terms do not create a hidden blanket non-circumvention covenant by themselves.

Product pages describe broad capability and parameter categories only. Values, grades, tolerances, labels, samples, testing, packing and documents must be agreed in writing for each transaction.

Images, regulatory notes and product descriptions are general website information. They do not replace the signed specification, certificate of analysis, inspection report or agreed product documents for a specific lot.

Vistarah does not act as a buyer's agent, supplier's agent, fiduciary, insurer, customs broker, carrier, testing laboratory or certification body unless a signed agreement expressly says so.

The approved public trade terms are EXW, FCA and FOB under Incoterms® 2020 only when expressly incorporated into a transaction document with the exact rule, version and precise named place or port.

Do not use EXW, FCA or FOB alone. Correct drafting must state, for example, FCA [named place], Incoterms® 2020, or FOB [named port], Incoterms® 2020.

Incoterms allocate selected delivery, cost and risk responsibilities. They do not determine title, payment, product conformity, inspection rights, remedies, governing law, dispute forum or every document obligation.

FCA must identify whether delivery is at seller premises, a terminal or another named point, and must align loading responsibility, carrier nomination, export clearance and transport-document requirements with the actual logistics plan.

FOB should be used only for sea or inland-waterway shipments where onboard delivery is appropriate. FCA is generally more appropriate for containerized cargo delivered to a carrier or terminal before vessel loading.

EXW can create export-clearance and loading issues in cross-border trade and should be used only where deliberately selected and operationally workable. FCA at seller premises may be more suitable for many export scenarios.

Payment terms, advance payments, credit, documentary collection, letters of credit, documents against payment, bank charges and title transfer must be stated in the transaction documents.

Cancellation, refund, return, exchange, inspection, shortage and quality claims are governed by the signed transaction documents and the relevant public policies. Website policies do not create automatic refunds, routine returns or a universal claims window.

A party must not seek duplicate recovery for the same loss. Any credit, insurance recovery, carrier recovery, supplier recovery or third-party payment must be accounted for to prevent double recovery.

Nothing in these terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot legally be excluded.

The Vistarah name, logo, website content, structure and original materials belong to Vistarah or its licensors. You may not copy, scrape, reproduce, misrepresent or commercially exploit them without written permission.

You must not use the website for unlawful, fraudulent, deceptive, harmful or security-disruptive activity, including malware, scraping personal data, impersonation, false enquiries or unauthorised access attempts.

External links are provided for convenience. Vistarah is not responsible for third-party content, platforms, cookies, privacy practices or availability.

These website terms and baseline B2B trade conditions are governed by the laws of India.

Subject to a signed transaction-specific agreement expressly providing otherwise, courts at Rohtak, Haryana, India have jurisdiction.

Mandatory law that cannot be excluded will continue to apply where relevant.

Vistarah Global Private Limited, CIN U82990HR2025PTC139181, IEC/PAN AALCV6631L, GSTIN 06AALCV6631L1ZU. Registered office: 2132/26, Pech Paras Ram, Old Anaj Mandi, Rohtak, Haryana 124001, India. Corporate office: B-7, 7th Floor, Worxspace Coworking, Welldone Tech Park, Sector 48, Gurugram, Haryana 122018, India.

Privacy, grievance and general legal contact: contact@vistarahglobal.com | +91 9810286336.