Return & Claim Policy

Vistarah supplies B2B goods to agreed specifications and shipment documents. There is no routine consumer-style return window, exchange promise or automatic return right on the website.

Any return, exchange, replacement, rework, credit or refund must be authorised in writing by Vistarah and handled according to the transaction documents and applicable law.

A buyer must give prompt written notice after discovering a quality, shortage, damage, wrong-goods or document issue, and within any period stated in the transaction documents.

The notice should include transaction references, lot or batch numbers, seal and container details, photos or video, delivery records, inspection reports, laboratory results, retained samples and a clear description of the alleged non-conformity.

Unsupported, late or materially inconsistent claims may be rejected where the delay or missing evidence prevents fair assessment.

Disputed goods must be kept identifiable, segregated, protected, unaltered and available for inspection unless safety or law requires otherwise.

The buyer must not consume, process, blend, relabel, resell, destroy, export onward or dispose of disputed goods before the claim is resolved, except where necessary for safety or legal compliance after preserving representative samples and evidence.

Vistarah does not authorise undisclosed substitution, adulteration or destruction of evidence by any party.

Inspection and testing should follow the agreed specification, sampling method and mutually accepted independent laboratory or surveyor, where relevant.

Testing cost, survey cost, return freight, customs handling and storage are allocated by the transaction documents, the test outcome, responsibility for the issue and applicable law.

Goods may be returned only to the address and under the instructions approved in writing by Vistarah. Return shipments must be labelled and documented accurately as returned goods where applicable.

If a valid claim is established, the remedy may include document correction, replacement, exchange, rework, price adjustment, credit note or refund of the affected portion, as appropriate to the issue and transaction documents.

Remedies are limited to the affected goods or documents to the extent lawful. Consequential, speculative, punitive and duplicate recovery are excluded to the extent permitted by law.

Nothing in this policy limits liability that cannot legally be limited, or prevents either party from relying on mandatory law.

Vistarah Global Private Limited, CIN U82990HR2025PTC139181, IEC/PAN AALCV6631L, GSTIN 06AALCV6631L1ZU. Registered office: 2132/26, Pech Paras Ram, Old Anaj Mandi, Rohtak, Haryana 124001, India. Corporate office: B-7, 7th Floor, Worxspace Coworking, Welldone Tech Park, Sector 48, Gurugram, Haryana 122018, India.

Privacy, grievance and general legal contact: contact@vistarahglobal.com | +91 9810286336.