Refund & Cancellation Policy

This policy applies to B2B enquiries and transactions arranged through written quotations, order confirmations, proforma invoices or signed agreements. The website does not accept online orders or payments.

The signed transaction documents control over this policy where they address cancellation, advance payments, committed costs, remedies or refund mechanics.

A buyer may request cancellation in writing, but cancellation is effective only when Vistarah accepts it in writing or when the transaction documents permit it.

Once procurement, production, testing, packing, inspection, documentation, booking, logistics or other commitments have begun, advance payments are not automatically refundable.

The cancelling party is responsible for reasonable, evidenced and non-recoverable costs, work performed and third-party commitments, subject to mitigation and mandatory law.

Vistarah may cancel, suspend or reject a transaction where performance becomes unlawful or impracticable, required information is not provided, payment is not received or verified, documents appear false, or sanctions, money-laundering, bribery, safety, quality or fraud concerns arise.

Where cancellation is not caused by buyer breach, fraud, illegality or non-cooperation, Vistarah will account for any advance payment according to the transaction documents and applicable law.

Where fraud, illegality, evidence tampering or sanctions risk is suspected, Vistarah may preserve funds, documents and goods as legally appropriate while the issue is reviewed.

No automatic cash refund is promised by this website policy. Any refund, credit note, price adjustment, replacement, document correction or other remedy depends on the signed documents, evidence and applicable law.

If a refund is approved, deductions may include agreed charges, bank charges, non-recoverable supplier or logistics costs, inspection or testing costs, and lawful set-off for amounts due.

A buyer may not recover twice for the same issue through refund, insurance, carrier claim, supplier recovery, chargeback, credit note or other compensation.

Cancellation or refund requests must include the relevant transaction reference, reason, supporting documents and any evidence needed to assess the issue.

Nothing in this policy authorises bad-faith payment retention, concealment, destruction of evidence, undisclosed substitution or evasion of mandatory law.

Vistarah Global Private Limited, CIN U82990HR2025PTC139181, IEC/PAN AALCV6631L, GSTIN 06AALCV6631L1ZU. Registered office: 2132/26, Pech Paras Ram, Old Anaj Mandi, Rohtak, Haryana 124001, India. Corporate office: B-7, 7th Floor, Worxspace Coworking, Welldone Tech Park, Sector 48, Gurugram, Haryana 122018, India.

Privacy, grievance and general legal contact: contact@vistarahglobal.com | +91 9810286336.