Shipping & Delivery Terms

This policy applies to quotation-based B2B shipments. The website does not calculate freight, collect shipping charges at checkout or guarantee delivery dates.

Shipment terms, dispatch windows, documents, inspection points, ports, carriers, forwarders and costs must be agreed in the transaction documents.

Vistarah's approved public trade terms are EXW, FCA and FOB under Incoterms® 2020, only where the transaction document states the exact rule, version and precise named place or port.

FCA may be used for seller-premises delivery, terminal delivery or other named delivery points, but loading, carrier nomination, export clearance and transport-document requirements must match the selected location.

For containerized cargo delivered to a carrier or terminal before loading onboard the vessel, FCA is generally the more appropriate rule. FOB is reserved for sea or inland-waterway shipments where onboard delivery at the named port is operationally appropriate.

EXW may be used only where the buyer's collection and export-clearance responsibilities are workable and clearly understood. It should not be treated as the default export rule.

Incoterms address selected delivery, risk and cost responsibilities. They do not decide title, payment, conformity, remedies, governing law, inspection rights or all documentation obligations.

Title passes only as stated in the signed transaction documents or applicable law, not merely because an Incoterms rule is used.

Commercial invoice, packing list, certificate of analysis, inspection certificate, origin documents, phytosanitary or other documents are provided only where agreed or legally required for the transaction.

The buyer must provide accurate consignee, notify-party, end-use, destination, carrier, forwarder, vessel, container, permit, import and shipping-instruction information when requested.

Delivery and dispatch dates are good-faith estimates unless expressly guaranteed in a signed transaction document.

Delays caused by buyer instructions, late vessel or forwarder nomination, customs, port congestion, government action, carrier disruption, force majeure, payment delay or document discrepancies are handled under the transaction documents and responsible-party allocation.

Demurrage, detention, storage, re-routing, re-documentation or other avoidable costs caused by a party's delay, wrong instruction or non-cooperation may be charged to that party where lawful.

Transit loss, damage or shortage must be notified promptly with photos, seal numbers, container numbers, bill of lading or airway details, delivery records, survey reports and other relevant evidence.

The parties must preserve records, packaging, seals, samples and goods as far as reasonably possible so carrier, insurer, surveyor or laboratory review is not prejudiced.

Remedies depend on the agreed Incoterms rule, insurance, carrier liability, transaction documents, evidence and applicable law.

Vistarah Global Private Limited, CIN U82990HR2025PTC139181, IEC/PAN AALCV6631L, GSTIN 06AALCV6631L1ZU. Registered office: 2132/26, Pech Paras Ram, Old Anaj Mandi, Rohtak, Haryana 124001, India. Corporate office: B-7, 7th Floor, Worxspace Coworking, Welldone Tech Park, Sector 48, Gurugram, Haryana 122018, India.

Privacy, grievance and general legal contact: contact@vistarahglobal.com | +91 9810286336.