Refund, Returns & Cancellation Policy

This policy applies to enquiries, quotations and Goods or related services supplied by Vistarah Global Private Limited ("Vistarah", "we", "us" or "our") under an applicable written Transaction Agreement. The Website is primarily an enquiry and quotation platform and does not create a default right to cancel, return, exchange or obtain a refund.

By you, before dispatch: a cancellation request must be made promptly in writing. No cancellation is effective unless it is expressly accepted in writing under the applicable Transaction Agreement. Any amount paid and any resulting costs will be handled only as stated in that Transaction Agreement.

After dispatch: dispatch, delivery, risk, rejection and any permitted return are governed by the applicable Transaction Agreement and agreed Incoterms. Dispatch does not create a general return or refund right.

By us: we may decline, suspend or cancel a proposed or agreed transaction where permitted by the Transaction Agreement or applicable law, including for non-payment, failed verification, stock or supply issues, pricing or specification errors, suspected fraud, sanctions, export controls, import restrictions or other regulatory concerns. Any resulting consequence will be handled under the applicable Transaction Agreement.

There is no general return or exchange right. Goods may be returned only where the applicable Transaction Agreement expressly permits a return and the stated conditions, notice period, inspection requirements and authorisation process are satisfied. Unless that Transaction Agreement states otherwise, visible damage or an incorrect delivery must be notified within 7 days of delivery.

Unless the applicable Transaction Agreement expressly states otherwise, the following may not be returnable:

Goods that are perishable, consumable or time-sensitive.

Custom-made, personalised, made-to-order or specially procured Goods.

Goods that have been opened, used, altered or cannot be resold for health, safety or quality reasons.

Services, specifications or digital materials already supplied or accessed

Goods identified as final sale or non-returnable

If a return is expressly permitted, contact support@vistarahglobal.com with the Transaction Agreement or invoice reference, delivery details, reason for the request, photographs or other evidence, and the remedy requested.

Do not send Goods back without written return instructions and, where required, a return authorisation. An unauthorised return may be refused or held at the sender's risk and cost.

If the return is authorised, pack the Goods securely and ship them only to the address and by the method specified by Vistarah or the applicable Transaction Agreement.

There is no automatic refund. Where the applicable Transaction Agreement expressly provides for a refund, Vistarah may inspect and verify the Goods, documents and circumstances before processing the approved remedy. The method, timing, deductions, currency and applicable charges will be governed by that Transaction Agreement and applicable law.

An exchange or replacement is available only where expressly provided in the applicable Transaction Agreement or required by applicable law. Any request must be sent to support@vistarahglobal.com with the relevant Transaction Agreement or invoice reference and supporting evidence.

If Goods appear damaged, defective, incorrect or otherwise non-conforming, notify support@vistarahglobal.com promptly and, unless the applicable Transaction Agreement specifies another period, within 7 days of delivery. Provide photographs, inspection records, transport documents and other reasonable evidence. Any inspection, repair, replacement, credit, refund or other remedy will be determined under the applicable Transaction Agreement, agreed Incoterms, available insurance, carrier requirements and applicable law; no particular remedy is guaranteed by this policy.

This Website policy gives no general quality guarantee or warranty. Product specifications, conformity requirements, acceptance criteria and any manufacturer or seller warranty apply only to the extent expressly stated in the applicable Transaction Agreement or incorporated manufacturer documentation. Mandatory rights that cannot lawfully be excluded remain unaffected.

Responsibility for return shipping, insurance, customs duties, taxes, storage, handling and related costs will be the customer's responsibility unless allocated otherwise under the applicable Transaction Agreement or agreed Incoterms. Vistarah does not automatically bear these costs.

Any restocking, inspection, recovery or other charge applies only if expressly stated in the applicable Transaction Agreement.

For any cross-border return expressly permitted under a Transaction Agreement, return shipping, insurance, customs duties, taxes, documentation, storage and other related responsibilities will be allocated under that Transaction Agreement and the agreed Incoterms. You must provide accurate customs information and follow the return instructions. Vistarah is not responsible for loss or delay unless responsibility is assigned to Vistarah under the Transaction Agreement.

This policy is intended primarily for business customers. Mandatory rights that legally apply to a particular transaction are not excluded, but this section does not create a contractual cancellation or refund right.

EU/EEA: where mandatory EU or Member State law applies, any applicable statutory rights will be determined by the buyer's legal status, the transaction and the applicable law. A business transaction does not automatically receive consumer cooling-off rights.

UK: where mandatory UK law applies, any applicable statutory rights will be determined by the buyer's legal status, the transaction and the applicable law. A business transaction does not automatically receive consumer cancellation rights.

Other regions: mandatory rights under the law applicable to the transaction remain unaffected. Any rights beyond those mandatory requirements must be expressly stated in the applicable Transaction Agreement.

If you have any questions about this Refund, Returns & Cancellation Policy, please contact us:

Company: Vistarah Global Private Limited

Registered office: 2132/26, Pech Paras Ram, Rohtak, Haryana 124001, India

Email: contact@vistarahglobal.com

Phone: +91 9810286336

Website: www.vistarahglobal.com