Privacy Policy

Vistarah Global ("Vistarah", "Vistarah Global", "we", "us", "our", or the "Company"), trading as Vistarah Global Private Limited is committed to protecting the privacy of people who visit www.vistarahglobal.com (the "Website"). This Privacy Policy explains what personal data we collect, how we use and protect it, who we may share it with, how long we keep it, and the rights that may apply under relevant law.

The Website provides business information and accepts enquiries and quotation requests only. It does not provide online checkout, customer accounts, or card-payment collection. By using the Website or submitting information to us, you acknowledge that you have read and understood this Policy.

Data Controller: Vistarah Global Private Limited, 2132/26, Pech Paras Ram, Rohtak, Haryana 124001, India.

Privacy Contact and Data Protection Email: contact@vistarahglobal.com.

We may collect and process the following categories of personal data:

• Identity data: name, job title or role.

• Contact data: email address, telephone number and business location.

• Business and enquiry data: company name, role, tax/registration identifiers, products of interest, destination, port, quantity or volume, requirements, preferred trade or payment terms and other information provided in an enquiry or quotation request.

• Documents you choose to provide: product specifications, requirements, technical documents and other attachments submitted for a business purpose.

• Technical and usage data: IP address, browser and device information, language or preference settings, consent choices and information about how the Website is used.

• Marketing data: communication preferences and choices, where applicable.

We do not intentionally collect special-category / sensitive (such as health, religion, biometric, or genetic data) personal data through the Website. Please do not submit payment-card details, government identity documents, health information, children's data or other sensitive data unless we specifically request it for a lawful purpose.

• Directly from you: when you complete a form, send us an email, request a meeting or provide documents for an enquiry or transaction.

• Automatically: through cookies and similar technologies, as described in our separate Cookie Policy.

• From business and transaction sources: where reasonably necessary for a quotation, transaction, counterparty check, compliance review or fraud-prevention purpose.

• From third parties: logistics and customs partners, analytics providers, and public sources.

Where data-protection law requires a lawful basis, we rely on the basis appropriate to the purpose and the law that applies. We use personal data only for purposes connected with operating the Website, responding to business enquiries and quotation requests, evaluating and managing export opportunities, protecting our business and complying with applicable law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before withdrawal or processing that can lawfully continue on another basis.

Vistarah does not use solely automated decision-making or profiling through the Website that produces legal or similarly significant effects about you.

We may share personal data with the following categories of recipients where reasonably necessary for the purposes described in this Policy, a specific enquiry or transaction, or a legal requirement:

• Service providers: providers that host the Website or provide IT, security, CRM, scheduling, mapping, analytics or customer-support services.

• Trade and fulfilment partners: suppliers, manufacturers, logistics providers, freight forwarders, customs brokers, inspection laboratories, insurers and banks where needed for a specific enquiry or transaction.

• Professional advisers and authorities: advisers, regulators, customs and tax authorities, law-enforcement agencies or courts where required or permitted by law.

• Business transaction parties: buyers, suppliers or successors where necessary for a specific transaction, sale, merger or reorganisation.

We do not sell personal data. Buyer and supplier identities, pricing, specifications, documents and related commercial information are treated as confidential by default and shared on a need-to-know basis, subject to law and applicable transaction documents. We require service providers acting on our behalf to protect personal data and process it only for agreed purposes and in accordance with applicable law. Other recipients may process information under their own legal responsibilities.

As a business operating across international markets, your personal data may be transferred to, stored or processed in countries outside your country of residence. Where applicable law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism or other safeguard required by that law.

The Website uses cookies and similar technologies. Essential technologies support security, language preference and consent management. For full details and how to manage your choices, see our separate Cookie Policy.

We keep personal data only as long as necessary for the purposes for which it was collected, including to manage enquiries and transactions, meet legal, accounting, tax, customs or regulatory requirements, prevent fraud, resolve disputes and protect our legal rights. We generally retain transaction, tax, accounting and customs records for 7 years, and marketing or contact records for 2 years after last contact, unless a longer period is required or permitted by law. When data is no longer needed, we securely delete or anonymise it, subject to lawful exceptions.

We maintain appropriate technical and organisational measures, including access controls and restricted internal access, to protect personal data against accidental loss, unauthorised access, alteration or disclosure. No online service or email transmission can be guaranteed completely secure.

If a personal-data breach occurs, we will assess it and, where legally required, notify the relevant regulator and affected individuals within the applicable timeframe.

Depending on your location and the law that applies, you may have rights to access, correct, update, delete, restrict or object to processing of your personal data; request portability where applicable; withdraw consent; opt out of marketing; or submit a grievance or complaint to a competent authority.

To exercise a right, email contact@vistarahglobal.com. We may request reasonable information to verify your identity and protect confidential information belonging to another person or business. We will respond within the period required by applicable law.

Rights and obligations may vary depending on your location and the law that applies to the processing. We will provide any additional region-specific information or rights required by applicable law. The Website is intended for business users and is not directed to children.

The Website is not directed to children under the age of 18 and we do not knowingly collect children's personal data. If you believe a child has provided personal data to us, please contact us so that we can assess and delete it where appropriate.

The Website may link to or allow you to load third-party websites or services. Those providers may process information under their own terms and privacy notices. Vistarah is not responsible for privacy practices outside the services it has configured for its business purposes.

We may update this Privacy Policy from time to time. The Last Updated date at the top reflects the latest revision. We will provide additional notice of material changes where required by law.

Company: Vistarah Global Private Limited

Registered office: 2132/26, Pech Paras Ram, Old Anaj Mandi, Rohtak, Haryana 124001, India

Privacy / Data Protection Email: contact@vistarahglobal.com

Grievance Officer (India): support@vistarahglobal.com

Phone: +91 9810286336